Assistance To Canadian Citizens Home / Embassy / Assistance To Canadian Citizens
In case of emergency, call the consular staff at 977-1-4415193, 4415861, or 4415391.
Consular staff of the Canadian Embassy to Nepal can assist Canadian citizens to ensure their well-being. In case of an emergency, consular staff can:
- contact your family and friends;
- arrange help in a medical emergency or assist in the event of a death;
- arrange evacuation in the event of war or a natural disaster;
- assist victims of robbery and violence;
- provide assistance in dealing with the criminal justice system;
- ensure that you are treated fairly under Nepal’s laws if you are arrested;
- help in the location of missing persons;
- assist in the replacement of Canadian passports; and
- legalize documents.
Replacement Canadian Passports: The Canadian Embassy to Nepal can accept an application for a replacement passport for submission to CHC New Delhi where it will be processed. It takes about three weeks for passports to arrive from New Delhi.
If you lose your passport:
- report the loss to the Interpol Section at Hanuman Dhoka Police Office, Durbar Square in Kathmandu or to the nearest police station, if you are outside of Kathmandu, to obtain a police report;
- provide full particulars of the lost passport, including your full name, date of birth, passport number, date and place of issue, and circumstances surrounding the loss;
Prior consultation and approval by the passport office in Canada is required and may take several days. In the absence of documentation to prove the applicant's identification (original birth certificate and/or citizenship card), the replacement passport will have a limited validity of six months or one year maximum.
Letter of Confirmation of Identity: The CCO Consular Officer can issue a letter of confirmation of identity to assist cashing traveler's cheques only if the applicant has documents to prove that s/he is Canadian. If the applicant has no identification, we are not authorized to issue a letter.
Medical: Medical treatment can be expensive at the few Western style travelers' clinics. Healthcare is poor outside the Kathmandu Valley and Pokhara.
The CIWEC Clinic Travel Medicine Centre, a private medical clinic in Kathmandu, can be contacted at 4228531 or 4241732. It has a website that travelers may consult, http://www.ciwec-clinic.com. Another private medical clinic, Nepal International Clinic can be contacted at 4412842 or http://www.nepalinternationalclinic.com
Loss Of Travellers Cheques
The Consular staff cannot help with the loss of traveler's cheques, which you should report to the issuing authority. For American Express, report the loss to:
AMERICAN EXPRESS REPRESENTATIVE
C/O YETI TRAVELS (P) LTD.
DURBAR, MARG, KATHMANDU, NEPAL
TEL: 977-1-4226172, 977-1-4227635
FAX: 977-1-4226153
If the American Express office advises you to report the loss to a police station and obtain a police report, then the loss should be reported to:
Tourist Police at the Nepal Tourism Board, Bhrikuti Mandap, Exhibition Road (next to the main Central Bus Station), Kathmandu.
American Express will require the applicant to complete a refund form and to present the duplicate receipt with the numbers of the lost traveler's cheques and sometimes submit a passport size photo. The applicant may also be asked to report for an interview. It will take a few days for the cheques to be replaced. If the applicant has a history of losing traveler's cheques, it may take several weeks for replacement.
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